Windows 10 Update Pulled After Users Report Deleted Photos and Files

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When the October 2018 Update was installed the original "old" folder was deleted including the files in that folder (in this example c:\users\username\documents would be deleted; d:\documents, the new location, would be preserved).

Microsoft may be in a pickle right now due to the hiccupy rollout of its latest Windows 10 October 2018 Update, but that's not stopping the company from supporting the previous versions of Windows 10. "We will carefully study the results, feedback, and diagnostic data from our Insiders before taking additional steps towards re-releasing more broadly", Cable said. This caused a new issue, though - users with KFR previously enabled found that files still in their default location were deleted, the idea being that only the new "active" redirected folders would remain.

Microsoft confirms that it has investigated the issue fully so that the described issues won't occur anymore.

Microsoft added code in the October 2018 update that would make sure these empty duplicate folders were removed. However, when Windows 10 version 1809 was installed on those users' systems, it deleted the known folders containing the actual unmoved files, resulting in data loss for those users.

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Furthermore, an early buggy version of the OneDrive client with autosave turned on didn't move files in users Documents and Pictures folders from the old location to the new one.

Only devices with Known Folder Redirects enabled were affected by the issue and there only if the feature was enabled but files remained in the default folder. Now, Microsoft has fixed the problem and explained what happened. However, it appears to affect files from Documents, Pictures, and other folders.

This fixed version of the Windows 10 October 2018 Update is first being made available to Insiders for final testing and after analyzing the feedback and data from the Insider community, Windows 10 October 2018 Update will be re-released to the general public soon.

The feature is built-in to the Windows operating system.

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For those impacted by the file deletion bug, Microsoft Support is trying to recover data for users who may have experienced related data loss.

According to Cable, the company has activated a feature "for users to also provide an indication of impact and severity when filing User Initiated Feedback" to better ensure that serious issues actually end up in front of an engineer.

Microsoft support technicians "have the tools to get you back to a good state", Windows Insider Program lead Dona Sarkar tweets.

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